{
  "barba_cv_version": "1.2",
  "personal_info": {
    "first_name": "Marc",
    "middle_name": "",
    "last_name": "Valentin",
    "date_of_birth": "",
    "driving_licenses": [
      "permis B"
    ],
    "address": {
      "street": "5 rue des Erables",
      "postal_code": "92130",
      "city": "Issy-les-Moulineaux",
      "country": "France"
    },
    "contact": {
      "email": "marc.valentin@example.org",
      "phone": "+33 6 73 28 15 64"
    },
    "links": {
      "linkedin": "https://www.linkedin.com/in/marc-valentin-service-client",
      "github": "",
      "website": "https://www.marc-valentin.example.org",
      "twitter": "",
      "other_socials": []
    }
  },
  "profile_summary": "RESPONSABLE SERVICE CLIENT\nRigueur, esprit d’analyse et\nforte capacité d’adaptation\nMobilité : Ile de France\nmarié",
  "position_sought": [
    "Customer Service Manager",
    "Digital Operations | Web Project Coordination"
  ],
  "experiences": [
    {
      "organization": "Centre de soins Saint-Martin",
      "role_title": "Responsable relation clients - Chef de projet WEB",
      "location": {
        "city": "Sarcelles",
        "country": ""
      },
      "start_date": "2017",
      "end_date": "2020",
      "website": "https://www.centre-saint-martin.example.org",
      "logo": "",
      "tasks": [
        "Création – Référencement de site web (SEO)",
        "Formateur Chargé de support applicatif",
        "Manager service client Offshore"
      ],
      "achievements": []
    },
    {
      "organization": "Groupe Horizon Services",
      "role_title": "Responsable qualité relation clients - Formateur",
      "location": {
        "city": "Saint Denis",
        "country": ""
      },
      "start_date": "2015",
      "end_date": "2017",
      "website": "",
      "logo": "",
      "tasks": [
        "Audit CRC (25 TC, 1 superviseur, 3 chefs de groupe, 1 resp. CRC pour 140 opérations clients)",
        "Mise en place des outils opérationnels => Diminut° de la durée de traitement par 4",
        "Amélioration de procédure de suivi et contrôle qualité => Diminut° du tx de réclamation par 3",
        "Recruteur - Formateur et gestion site Saint Denis et site Offshore (Moldavie et Tunisie)"
      ],
      "achievements": []
    },
    {
      "organization": "Nova Hospitality Services",
      "role_title": "Superviseur Service Clients Cadeaux / Chef de projet DIVALTO Solution dématérialisée",
      "location": {
        "city": "",
        "country": ""
      },
      "start_date": "2006",
      "end_date": "2012",
      "website": "",
      "logo": "",
      "tasks": [
        "2 équipes (3 pers et 10pers) : Recrutement, Formation, management, planification",
        "Mise en place des outils de mesure de qualité et de performance",
        "Amélioration des procédures de gestion service clients => CA de 9MM à 23MM en 2ans",
        "Rédaction spécificités fonctionnelles => Loi 2010 Gestion remboursement solde Carte Cadeaux"
      ],
      "achievements": []
    },
    {
      "organization": "TalentBridge Interim",
      "role_title": "Gestionnaire ADV - SAV - Formateur à distance – Hotliner",
      "location": {
        "city": "Paris",
        "country": ""
      },
      "start_date": "2002",
      "end_date": "2006",
      "website": "",
      "logo": "",
      "tasks": [
        "Gestion traitement des tickets entrants en centre d’appel (Orange France)",
        "Technicien support applicatif: accompagnement utilisateurs, dépannage et formation à distance (Crédit du Nord)"
      ],
      "achievements": []
    },
    {
      "organization": "Studio Numérique Atlantique",
      "role_title": "Gérant Entreprise– Webmaster",
      "location": {
        "city": "Paris",
        "country": ""
      },
      "start_date": "1998",
      "end_date": "2002",
      "website": "",
      "logo": "",
      "tasks": [
        "Démarchage commercial - Analyse des besoins- Rédaction des spécifications fonctionnelles",
        "Création de site Web (www.francearcherie.com / www.ingelec.net )",
        "Composition - arrangements : illustration sonore (Comité d’entreprise RATP)"
      ],
      "achievements": []
    }
  ],
  "education": [
    {
      "school": "",
      "degree": "Webmarketing / SEO / Acquisition de trafic /Tunnel de conversion",
      "field": "",
      "start_date": "2012",
      "end_date": "2012",
      "website": "",
      "logo": "",
      "school_location": {
        "city": "E-Learning",
        "country": ""
      }
    },
    {
      "school": "Académie Hospitality Plus",
      "degree": "Management équipe Service Clients",
      "field": "",
      "start_date": "2010",
      "end_date": "2010",
      "website": "",
      "logo": "",
      "school_location": {
        "city": "Evry",
        "country": ""
      }
    }
  ],
  "skills": {
    "hard_skills": [],
    "soft_skills": [
      "Pilotage des activités par les indicateurs de qualité et de performance.",
      "Veille à l’amélioration continue de la qualité de service : actions correctives, mise en place de nouveaux outils",
      "Mise en place et suivi du reporting KPI d’activité clients",
      "Management d’équipe (France et sites Offshore), recrutement, formation, évaluation, débriefing, animation, planification.",
      "Rédaction du cahier des charges fonctionnelles",
      "Optimisation des process avec mise en place des procédures.",
      "Réalisation de la mise en production",
      "Accompagnement des utilisateurs (rédaction de la documentation, animation des formations…)",
      "Création de sites, référencement SEO, budget crawl, netlinking, growth hacking."
    ],
    "it_skills": [
      "Pack Office",
      "ERP SAP",
      "Divalto",
      "Easyphone",
      "Teamviewer",
      "FTP",
      "Editeur Web",
      "CMS Wordpress"
    ]
  },
  "certifications": [
    {
      "name": "",
      "issuer": "",
      "date_obtained": "",
      "expiry_date": "",
      "credential_id": "",
      "credential_url": ""
    }
  ],
  "languages": [
    {
      "language": "",
      "level": "",
      "certificates": []
    }
  ],
  "interests": [],
  "project_achievements": [
    {
      "id": "",
      "service_type": "",
      "client": "",
      "title": "",
      "period": {
        "start": "",
        "end": ""
      },
      "role": [],
      "sectors": [],
      "competencies": [],
      "keywords": [],
      "synonyms": {},
      "description": ""
    }
  ],
  "meta": {
    "cv_uuid": "ae8c99e7-f59b-4937-9c38-85b7e170df5c",
    "cv_title": "Marc_Valentin_Customer_Service_Manager_20260316",
    "parsing_errors": [
      "Unmapped: 'DOMAINES DE COMPETENCES' — no matching field",
      "Unmapped: 'MANAGEMENT - FORMATION – GESTION DE BACK OFFICE CLIENT' — no matching field",
      "Unmapped: 'GESTION DE PROJET' — no matching field",
      "Unmapped: 'INFORMATIQUE – WEBMASTER – SEO' — no matching field",
      "Unmapped: 'PARCOURS PROFESSIONNEL' — no matching field",
      "Unmapped: 'FORMATIONS' — no matching field"
    ],
    "ats_processed": true,
    "processor_engine": "barba_cv_engine_1.2_example",
    "parsed_at": "2026-03-16",
    "source_original_text": "",
    "source_ats_revised_text": "",
    "original_filename": "Marc_Valentin_Customer_Service_Manager_20260316.json",
    "source_format": "json",
    "ingested_at": "2026-03-16",
    "embedded_at": "",
    "extraction_confidence_overall": 0.9
  },
  "extensions": {}
}